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Social Responsibility

Social responsibility report

As a responsible corporate citizen, China Southern Air Holding Company (hereinafter referred to as China Southern Airlines) actively reports to the public about social responsibility fulfillment of the Company for understanding and supervision in this respect. We hope that the report will demonstrate social responsibility philosophy and practice of China Southern Airlines to the public, promote understanding, communication and interaction between China Southern Airlines and the stakeholders as well as the public and ensure sustainable development of the enterprise.

Supplier code of conduct

As the largest aviation enterprise in Asia, China Southern Airlines Company Limited (hereinafter referred to as “CSN”) attaches great importance to corporate social responsibility (CSR). We have established a CSR system framework that fits in CSN’s business and that aims to: create profit and returns to the shareholders; create value and returns to society; improve service and returns to the customers; create opportunities and returns to the employees; and care for the environment. As we are integrating CSR into our corporate strategies, we are publishing this Supplier Code of Conduct to standardise our cooperation with our suppliers in operational, social and environmental issues.

CSN would like to take this as an opportunity to further improve the communication with our suppliers and listen to their suggestions for better cooperation and engagement. To support the publication of the CSN Supplier Code of Conduct, we commit to providing assistance and support to help our suppliers better understand and comply with the Code of Conduct. We believe that this will lead to further improvement in our suppliers’ CSR management and performance, which in turn will provide significant business benefits. We look forward to collaborating with our suppliers to improve together as the China Southern Airlines Supplier Code of Conduct is implemented.

  1. 1.Compliance
    CSN is committed to upholding both local law and international standards in all its business dealings; we expect the same of our suppliers.
    1. 1.1 Local laws and regulations
      Suppliers should exhibit strict compliance with the laws and regulations of the operating countries or regions.
    2. 1.2 International norms
      Suppliers should respect and operate in accordance with generally accepted international norms.
  2. 2.Ethics
    We value integrity, transparency and honesty in all business dealings. We expect that our suppliers will report anti-competitive or unethical behaviour to us if they see or suspect it.
    1. 2.1 Integrity
      Suppliers should be honest and reliable. They shall not carry out or allow any form of corruption, bribery, extortion or other behaviours involving improper benefits.
    2. 2.2 Fair competition
      Suppliers should practice fair competition. Cut-throat competition in any form should not be applied under any circumstance.
    3. 2.3 Confidentiality
      Suppliers shall guarantee the security of the personal information of employees and customers, and the confidential business information of business partners.
    4. 2.4 Respect for intellectual property rights
      Suppliers shall respect intellectual property rights, and not participate in any form of infringement.
  3. 3.Safety and quality
    As an airline the safety of our employees, our customers, and everyone who deals with our business is of the utmost importance to us. We do not compromise on safety and we expect the same high standards from our suppliers.
    1. 3.1 Safety of products and services
      Suppliers should attach great importance to the safety of the products and / or services they provide. Suppliers shall ensure product and/or service safety though policies, implementation and monitoring.
    2. 3.2 Quality of products and services
      Suppliers should develop and implement policies and management systems to ensure the product and/or service quality is in line with the contract.
    3. 3.3 Health and safety policies
      Suppliers should develop and implement health and safety protection policies and management systems to ensure that their employees, contractors and the public are not exposed to unnecessary risks.
    4. 3.4 Occupational health and safety
      Suppliers shall provide a safe and healthy working environment for employees. Positive and effective actions shall be taken to keep employees away from potential accidents and injuries, and eliminate occupational safety and health hazards. For some specific positions, the supplier shall provide employees with the necessary protective equipment and tools, and regularly carry out necessary maintenance and replacement work. The supplier shall offer proper medical insurance and a compensation system for employee injuries.
    5. 3.5 Ensuring safe behaviour
      Suppliers should not tolerate unsafe behaviour or short cuts which may put anyone’s safety at risk. Suppliers shall ensure that all employees come to work in a fit condition to perform their jobs, which includes being free of the influence of alcohol or illegal drugs.
    6. 3.6 Improvements in safety
      Suppliers should report any potentially unsafe incidents, and investigate such incidents fully to ensure lessons are learned and future improvements can be made. Suppliers shall make every effort to promote a ‘safety culture’ in the workplace.
    7. 3.7 Health and safety training
      All employees shall be provided with proper occupational health and safety trainings.
  4. 4.Environment Protection
    As an airline business we recognise that our environmental impacts are significant. We place particular emphasis on understanding our impacts, and those of our suppliers, and exploring innovative ways to reduce them.
    1. 4.1 Compliance
      Suppliers should comply with the laws and regulations on environmental issues.
    2. 4.2 Environmental protection measures
      Suppliers are encouraged to achieve progress in environmental issues by:
      • a.purchasing products/materials that are responsibly and ethically sourced;
      • b.taking measures to improve energy efficiency;
      • c.measuring and minimising use of water;
      • d.reducing and ultimately avoiding the disposal of waste to landfill by utilising options for recycling and reuse where appropriate.
    3. 4.3 Carbon audit and carbon offsets
      Suppliers are encouraged to carry out a carbon audit, and to develop and implement plans to reduce carbon emissions. Suppliers are further encouraged to purchase carbon offsets where further emissions reductions are not possible.
    4. 4.4 Environmentally sustainable alternatives
      Suppliers are encouraged to apply lifecycle analysis to products or services provided. If more sustainable alternatives exist based on this analysis, suppliers are encouraged to submit these to CSN.
  5. 5.Delivery and improvement on CSR performance& quality
    CSN recognises that CSR is an evolving process, and the answers will not all be apparent at one time. It is necessary to regularly evaluate progress and ask what more can be done. Suppliers should value sustainability and are encouraged to strive to continuously improve their corporate social responsibility performance. They should adopt a policy -implementation-records-evaluation process and select appropriate key performance indicators to measure impact.

FORMS OF PAYMENT ALLOWED

  • Visa Card
  • Master Card
  • American Express
  • Diners Card
  • JCB Card