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Domestic ticket service
Domestic hotline:4006695539-2-4-1
Overseas hotline:+86-4008695539-2-4-1
Service items:change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure.
International ticket service
Domestic hotline:4006695539-2-4-2
Overseas hotline:+86-4008695539-2-4-2
Service items:change or refund for online booked ticket, payment with the assistance of customer service, and complaint of website failure.
Hotel, vacation service
Domestic hotline:4006695539-1-5
Overseas hotline:+86-4006695539-1-5
Service items:Booking for value-added services.
Refund and change
Domestic hotline:95539-2-1-2
Overseas hotline:+86 4008695539-2-1-2
Service items:Change and refund of domestic/international ticket.
Sky Pearl Club
Domestic hotline:020-95539-1-6
Overseas hotline:+86 4008695539-1-6
Service items:Service for Sky pearl members
Others
Email(Domestic):95539@csair.com
Email(Overseas):95539@csair.com
Service office
 
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    FORMS OF PAYMENT ALLOWED

    • Visa Card
    • Master Card
    • American Express
    • Diners Card
    • JCB Card