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Top 10 FAQs

  • If you hold a First Class or Business Class ticket, or you are a Sky Pearl Gold Card or Silver Card member, you may use the China Southern Airlines VIP lounge at airports that have signed a VIP lounge usage agreement with China Southern Airlines.

  • No, you must arrive at the boarding gate 15 minutes before departure; otherwise, it will be regarded as a voluntary waiver of the seat and your ticket will be dealt with as a voluntary change or refund.

  • Sky Pearl Club has three membership tiers, which are, in descending order:Sky Pearl Gold Card, Silver Card and Base Card.

    Sky Pearl Club Gold Card members gain SkyTeam Elite Plus status; Sky Pearl Club Silver Card members gain SkyTeam Elite status.Sky Pearl Club Gold Card and Silver Card members enjoy corresponding SkyTeam Elite member services when they travel within the SkyTeam Alliance global airline network.

  • Different flight routes and airports have different check-in deadlines. Generally, the check-in closing time is 30 minutes before departure, but in some airports it is 45 minutes or one hour before departure.We therefore suggest you check the relevant information before traveling, so as to leave ample time for check-in.Please consult the local airport for any questions.

  • Sorry, pets cannot be taken into the cabin. However, they can be transported in the checked baggage compartment.

  • A coupon is a promotional code issued by the China Southern Airlines website and consisting of 12 numbers and letters with a certain value and validity period. Each passenger can use only one coupon per flight segment.In order to obtain promotional codes, please look out for promotions on the China Southern Airlines website.

  • Online check-in is a convenient and efficient option for checking in.If you do not have any baggage to check in, you can check in online, print off the boarding pass and board the plane directly after passing through the security check, without obtaining a boarding pass from the service counter at the airport, which can save you the time of waiting in line.

  • The China Southern Airlines Mobile Platform consists of a mobile app and mobile website (m.csair.com). It provides customers with comprehensive mobile services such as ticket booking, check-in, seat selection, ticket refund and change. Using the China Southern Airlines Mobile Platform makes your trip easier and more convenient, while at the same time providing you with more information on discounted products and promotional activities. You can tap here to download the China Southern Airlines app.

  • You must have a valid adult e-ticket and provide identity information matching that given when the ticket was reserved. Passengers with paper tickets cannot check in online.

  • Adult passengers who have bought confirmed flight e-tickets that have not undergone change procedures (with the exception of passengers who require special services or verification of other boarding certificates).Online check-in is already available for domestic flights originating from certain cities and international flights originating from Guangzhou and certain international cities (online check-in is not available for flights from Guangzhou to Oakland).

FORMS OF PAYMENT ALLOWED

  • Visa Card
  • Master Card
  • American Express
  • Diners Card
  • JCB Card