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Children

I. Accompanied Children

i. Definition

A child refers to someone who is above 2 years old and below 12 years old when he/she begins a journey.

ii. Transportation requirements

A child between 2 and 5 years old must be accompanied by a passenger in the same class cabin who is aged 18 years old or above and is fully capable of civil conduct. On the day of travel, a child who is between 5 and 12 years old and is unaccompanied in the same class cabin by a parent or traveler who is 18 years old or above and fully capable of civil conduct must be covered by our unaccompanied child services.

iii. Ticket Prices

Child seats are charged according to the corresponding ticket prices.

Notice:

  • a. When purchasing tickets for children or infants, the buyer should provide valid identification documents such as birth certificate, ID card, household registration document (for any child aged under 16), or passport. The original documents used when purchasing tickets should be provided when checking in.
  • b. When taking domestic flights, each passenger aged 18 or above with full capacity for civil conduct is allowed to bring no more than 2 children below 12 years old in the same cabin with them. If there are more than 2 children accompanying them, the additional ones must use our unaccompanied child services (including those children that have purchased tickets at full price). A group of children are not allowed to purchase tickets unless approved by the airline first.

iv. Baggage Allowance

A child with a discounted ticket can enjoy a certain amount of baggage allowance in line with the price of their ticket.

II. Unaccompanied Children/ Teenagers

i. Definition

Unaccompanied children refer to the children who have come to the age of 5, but are under the age of 12 from the day of travel, and take flights without the company of an 18-year-old adult passenger or above with full capacity for civil conduct in the same class cabin. China Southern Airlines only accepts for carriage unaccompanied children who have gone through the relevant procedures for the transportation of unaccompanied children, and take the same aircraft throughout their journey.

Unaccompanied children under the age of 5 are not accepted for carriage.

Unaccompanied teenagers refer to the teenagers who have come to the age of 12, but are under or at the age of 18, and take flights without the company of a parent or an 18-year-old passenger or above in the same class cabin, and have applied for unaccompanied teenagers service.

ii. Applicable flights

We provide unaccompanied children and unaccompanied teenagers services on China Southern Airlines’ domestic, international and regional direct (non-stopover) flights operated by China Southern Airlines.

iii. When to apply

The carriage of unaccompanied children/teenagers services must be requested at the time of seat reservation and no later than 48 hours prior to flight departure. The seats must be confirmed according to the relevant carriage regulations of our company.

iv. Quota

The number of unaccompanied children and minors is restricted for each flight as the carrier has to bear responsibility for them and provide considerate services and care throughout the flight.

v. Charging standards and applicable fares

a. Ticket Prices for Unaccompanied Children

Domestic flights: 50% of the standard ticket price for an adult.

International and regional flights: Ticket prices for unaccompanied children are charged in line with the services provided for unaccompanied children.

b. Ticket Prices and Service Fees for Unaccompanied Minors

Domestic flights: The same as a standard ticket price for an adult

International and regional flights: Fees charged include the ticket price and service fees. Ticket price: The same as those charged for an adult. Service fees: RMB 350 (or the equivalent in other forms of currency) is added to each segment of the flight subject to what is shown on passenger tickets.

vi. Requirements for travel documents

Children purchase tickets with valid ID documents, such as ID card, household register (under 16 years old), and passport, and check in with the same original documents used at the time of ticket purchase. For pick-up and drop-off, the pick-up and drop-off persons must go through corresponding pick-up and drop-off procedures at the airport with valid and original ID documents

For international flights, please read through the entry, exit and transit information, regulations and other important travel information applicable to the country you are travelling to before purchasing tickets. Make sure that you travel with all valid travel documents (passports, visas, relevant certificates, etc.) and comply with the entry, exit, transit or other regulatory requirements of the country you are travelling to.

vii. How to apply

To apply for unaccompanied children/teenagers services, the parent or guardian of the child/ teenager should fill out the Unaccompanied Minor Service Application Form (in duplicate). The requests for unaccompanied children/teenagers services made in China are accepted and handled by ticket sales departments directly under China Southern Airlines or Customer Service Center 4006695539); those submitted overseas are only handled by the overseas offices of China Southern Airlines. Under normal circumstances, passengers should check in 2 hours before the check-in deadline for ordinary passengers with the Unaccompanied Minor Service Application Form.

The parents or guardians of unaccompanied children/ teenagers shall accompany their children/ teenagers to the boarding location, arrange relevant persons for pick-up and care at the place of arrival, and provide the name, contact address, phone number of the pick-up person arranged at the flight destination to China Southern Airlines. In case there is flight abnormality, the drop-off person needs to stay in the airport until the flight takes off.

viii. Change and refund

For passengers who have successfully reserved the unaccompanied minor service, flight/ date change or service cancellation shall be handled as per the ticket use rules; upon ticket change, if the service is still needed, please apply for it again according to the application procedure.

In case of flight abnormality, we will:

  • a. After obtaining passengers’ consent, help special passengers and their companions change to flights where special services are available, which is free of charge;
  • b. After obtaining passengers’ consent, perform involuntary refund for special passengers and their companions.

FORMS OF PAYMENT ALLOWED

  • Visa Card
  • Master Card
  • American Express
  • Diners Card