Dear passengers：

In accordance with the needs of epidemic prevention and control, China Southern Airlines will suspend the transportation of passengers departing from the following 27 countries and transferring to China via a third country from 00:00 GMT+8 on May 15，2021：

Africa: Ghana, Guinea, Ethiopia, Tanzania, Cameroon, Côte d'Ivoire, South Africa, Nigeria, Egypt, Mozambique, Algeria, Uganda, Congo(DRC), Sudan, Djibouti, Senegal, Benin

Asia: India, Philippines, UAE, Iran, Saudi Arabia, Sri Lanka, Maldives

Europe: Russia, Serbia, Belarus

China Southern Airlines Paris-Guangzhou flights temporarily do not accept passengers from Brazil, Argentina, Chile, Gabon transit.

If you have purchased a ticket which departs from the above countries and transfers to China via a third country, and while the flight from the third country to China is operated by China Southern Airlines, please kindly contact the original ticketing channel for refund before the flight takes off.

Please check the local Chinese Embassy/Consulate’s official website for transferring to China via a third country requirements.

Thank you for your understanding and cooperation.

China Southern Airlines Co., Ltd.

May 14, 2021

Dear passengers：

In accordance with the needs of epidemic prevention and control, China Southern Airlines will suspend the transportation of passengers departing from the following 25 countries and transferring to China via a third country from 00:00 GMT+8 on April 24，2021：

China Southern Airlines Paris-Guangzhou flights temporarily do not accept passengers from the United Kingdom, Brazil, Argentina, Chile transit.

If you have purchased a ticket which departs from the above countries and transfers to China via a third country, and while the flight from the third country to China is operated by China Southern Airlines, please kindly contact the original ticketing channel for refund before the flight takes off.

Please check the local Chinese Embassy/Consulate’s official website for transferring to China via a third country requirements.

Thank you for your understanding and cooperation.

China Southern Airlines Co., Ltd.

April 23, 2021

Dear passengers:

In April, China Southern Airlines can operate 27 international routes per week. The specific flight schedule is as follows:

*The above flight schedule is subject to change. Please refer to China Southern Airlines' official website, APP, WeChat applet and other official channels for details.

If you have a travel plan, we suggest you buy tickets via China Southern Airlines' direct sales channels (website, APP, WeChat applet, 95539 hotline).

We apologize for any inconvenience caused by the above flight adjustment! Thank you for your understanding and support!

China Southern Airlines Co., Ltd.

March 29 2021

Dear passengers：

In accordance with the needs of epidemic prevention and control, China Southern Airlines will suspend the transportation of passengers departing from the following 26 countries and transfering to China via a third country from 16:00 GMT on December 23，2020：

If you have purchased a ticket which departs from the above countries and transfers to China via a third country, and while the flight from the third country to China is operated by China Southern Airlines, please kindly contact the original ticketing channel for refund before the flight takes off.

For the contact information of China Southern Airlines overseas sales offices, please kindly refer to China Southern Airlines official website https://www.csair.com/en/tourguide/before_ready/static/quanqsxjg/.

Thank you for your understanding and cooperation.

China Southern Airlines Co., Ltd.

December 24, 2020

Dear passengers:

In December, China Southern Airlines can operate 32 international routes per week. The specific flight schedule is as follows:

*The above flight schedule is subject to change. Please refer to China Southern Airlines' official website, APP, WeChat applet and other official channels for details.

If you have a travel plan, we suggest you buy tickets via China Southern Airlines' direct sales channels (website, APP, WeChat applet, 95539 hotline).

We apologize for any inconvenience caused by the above flight adjustment! Thank you for your understanding and support!

China Southern Airlines Co., Ltd.

November 24, 2020

In order to ensure the health and safety of international travel and reduce the risk of cross-border spread of the epidemic, and in accordance with the relevant announcements issued by the Civil Aviation Administration of China, the General Administration of Customs, and the Ministry of Foreign Affairs of China on July 20 and the requirements of the Chinese embassies in relevant countries, the Chinese and foreign passengers who take the following flights of China Southern Airlines to China (including those transiting from such countries to China) must hold their own negative certificates of COVID-19 nucleic acid test to board the flights to China.

*The above flight schedule is subject to change. Please refer to China Southern Airlines' official website, APP, WeChat applet and other official channels for details.

For more information about the list of relevant countries, please click the link: https://hr.cs.mfa.gov.cn/help_two/help-two/gj.html

Passengers must complete the novel coronavirus nucleic acid test at a testing agency designated or approved by the Chinese embassy or consulate at the place of departure 3 days before boarding (passengers departing or transiting from the Philippines or Indonesia must go to a testing agency designated by China Southern Airlines or participate in a nucleic acid test designated by China Southern Airlines), and with the negative test certificate, apply for the green health code with the "HS" mark or the statement of health status. China Southern Airlines will check it before the passengers board the plane (Chinese and foreign passengers who take direct flights to China from the UK, France, Canada, South Korea, Japan, Singapore and Cambodia can board the plane directly with the negative report of the novel coronavirus nucleic acid test). If necessary, please click on the following link: https://hr.cs.mfa.gov.cn/help_two/help-two/hs.html to view "FAQs for Chinese Citizens' Nucleic Acid Test Certificate Declaration".

The above information is for reference only. For specific requirements, please refer to the notice from the Chinese embassy in each relevant country. China Southern Airlines reminds any passenger who plans to enter China in the near future to pay attention to the above-mentioned latest entry policies and arrange itineraries reasonably to avoid unnecessary losses.

Thanks for your understanding and support. Wish you a pleasant journey!

Attached: Notices from Chinese Embassies and Consulates in the Relevant Countries (partial)

1. Thailand http://www.chinaembassy.or.th/chn/sgxw/t1811275.htm

http://www.chinaembassy.or.th/chn/sgxw/t1803024.htm

2.Kenya http://ke.china-embassy.org/chn/sggg/t1808773.htm

http://ke.china-embassy.org/chn/sggg/t1803931.htm

3. Bangladesh http://bd.chineseembassy.org/chn/lsyw/lstx/t1805878.htm

4. Malaysia http://my.china-embassy.org/chn/sgxw/t1811358.htm

http://my.china-embassy.org/chn/sgxw/t1803773.htm

5. Cambodia http://kh.china-embassy.org/chn/lsfws/lingshifuwu/t1810990.htm

http://kh.china-embassy.org/chn/lsfws/lingshifuwu/t1814475.htm

http://kh.china-embassy.org/chn/lsfws/lingshifuwu/t1805435.htm

6. Philippines http://ph.china-embassy.org/chn/lsfw/t1810076.htm

http://ph.china-embassy.org/chn/lsfw/t1805440.htm

7. Britain https://www.fmprc.gov.cn/ce/ceuk/chn/lsfw/lsxz/t1811016.htm

https://www.fmprc.gov.cn/ce/ceuk/chn/lsfw/lsxz/t1806019.htm

8. South Korea http://kr.chineseembassy.org/chn/lsfw/t1811411.htm

http://kr.chineseembassy.org/chn/lsfw/t1806472.htm

9. Nepal http://np.chineseembassy.org/chn/xwdt/t1809059.htm

10. Indonesia http://id.china-embassy.org/chn/sgsd/t1810999.htm

http://id.china-embassy.org/chn/sgsd/t1807520.htm

http://id.china-embassy.org/chn/sgsd/t1812666.htm

11. Singapore http://www.chinaembassy.org.sg/chn/lsfw/zytzs/t1824796.htm

http://www.chinaembassy.org.sg/chn/gdxw/t1813300.htm

http://www.chinaembassy.org.sg/chn/gdxw/t1812115.htm

http://www.chinaembassy.org.sg/chn/gdxw/t1807989.htm

12. Vietnam http://vn.china-embassy.org/chn/lsyw/t1808682.htm

13. New Zealand http://nz.chineseembassy.org/chn/zxgx/t1809107.htm

14. France http://fr.chineseembassy.org/chn/ttxw/t1808677.htm

15. Netherlands http://nl.china-embassy.org/chn/xwdt/t1810255.htm

16. Canada http://ca.china-embassy.org/chn/sggg/t1809527.htm

17. Australia http://au.china-embassy.org/chn/lsfw/gdxw/t1810394.htm

18. Burma http://mm.chineseembassy.org/chn/sgxw/t1812989.htm

19. Laos https://mp.weixin.qq.com/s/WqmkR9OM01JL8LImHTa_sA

20. United States http://www.china-embassy.org/chn/lszj/zytz/t1812478.htm

21. Japan http://www.china-embassy.or.jp/chn/sgxxs/t1813377.htm

China Southern Airlines Co., Ltd.

October 20, 2020

Dear Members:

In our best efforts to provide an excellent service to all of our members, China Southern's FFP system is scheduled for upgrade and maintenance from 0:00 am June 26 to 8:00 am on June 27, 2020. During the upgrade, China Southern's official website and mobile APP will only provide member account information query service, all other operation services will be suspended.

Member operation services includes: Member Enrollment, Mileage Accrual/Retroclaim, Mileage Redemption, Identity Authentication, Nominee Management, Profile Management, Account Merge, Password Reset, Tier Upgrade, etc.

If you need to redeem a flight of this date urgently, please call 95539 for processing. Redemption service of flights other than this date will be suspended during the upgrade, and will be available once the upgrade is completed.

Thank you for your support!

China Southern Airlines Co., Ltd.

June 24, 2020

Dear passengers,

Effective from 06:00 (GMT+8) 27 March, 2020, all personnel entering China (including Hong Kong, Macao and Taiwan regions, as well as transit passengers) at Guangzhou airport, Nucleic Acid Testing for Covid-19 will be taken. And a self-paid centralized quarantine for 14-day medical observation is mandatory after entry. In order to protect our passengers’ right and interest, relevant services of China Southern Airlines are adjusted as follows:

1. Service of through-check-in for international to domestic connection flights, will be suspended from 06:00 (GMT+8) 27th March, 2020. Domestic flight(s) of such ticket can be changed to new travel date no later than 10th June, 2020 without any charges. Tickets are also eligible for full refund at your original ticketing agents.

2. Passengers flying with China Southern Airlines, and their journey consist of international to international transit in China from 06:00 (GMT+8) 27th March, 2020, are asked to cancel their journey. Tickets are also eligible for full refund at your original ticketing agents.

Kindly we ask for your cooperation to complete the E-Heath Claim of General Administration of Customs of People’s Republic of China, upon your check-in or at the gate. Please check for latest update on policies of Exit-Entry Inspection and Quarantine, which are subject to change prior to your journey.

Thank you for your understanding and support.

China Southern Airlines Co., Ltd.

26 March, 2020

Dear passengers,

Being affected by the COVID-19 epidemic, China Southern Airlines is now suspending seat reservation and online check-in service for all flights, as follows:

1. Starting from March 27, 2020, seat reservation and online check-in service will be suspended, and the resumption time is yet to be determined.

2. Due to the impact of the epidemic, your seat(s) may be adjusted. If you paid for your seat, you may apply for a refund at the original purchase channel after seat adjustment. Seats purchased through official website of China Southern Airlines, APP or "China Southern E-travel" WeChat applet can be handled by contacting CSAIR's customer service hotline (95539 in China and +86-4008695539 abroad).

3. It is recommended that you reserve sufficient time to arrive at the airport to handle boarding pass, luggage check-in services, etc.

China Southern Airlines will pay close attention to the development of the epidemic, adjust flight policies in due course according to national policies and the needs of passengers, to provide safety guarantee for passengers to travel.

We apologize for the inconvenience may cause to you. Your attention will be appreciated.

China Southern Airlines Co., Ltd.

March 26, 2020

Dear Customers,

Currently, we are entering the critical stage of pandemic prevention, aviation gateways of China strengthen the relevant requirements of the entry requirements for national epidemic prevention.  China Southern Airlines have adjusted the relevant policies as follows:

1. From now on, CZ is suspending all transfer services such as transit accommodation and check- through baggage etc. These services will be stopped till further notice.

2. From 23rd of March, all CZ's international flights to Beijing have been diverted to two designated cities for the entry epidemic control. The cities for first entry are: Shenyang and Jinan. (For example: China Southern from Amsterdam to Beijing, the first point of entry for the flight is Shenyang). Quarantine check will be held at the first point of entry, the immigration procedures, and custom clearance will be carried out there.

Passengers who passed the quarantine check are able to continue their journey with original flight to Beijing. The designated first point of entry can be adjusted based on the situation of the epidemic. The latest information can be checked on the website of the China Civil Aviation Administration home page as well as on China Southern Airlines' home page.

3. To avoid unnecessary losses for the passenger, before purchase your tickets, please pay close attention to the latest quarantine policy information for your destinations as well as the transit places in whole your itinerary.

4. In line with the development of the epidemic situation, CZ will adjust flight arrangement by following the latest requirements of the epidemic prevention authorities. For passengers who are involved in the flight cancellations, it is recommended to contact the original purchase channel/ travel agents for refund.

In order to ensure the health of passengers and employees, CZ's in-flight and ground services can be adjusted according to the situation. Thank you for your understanding and support. China Southern Airlines will always accompany you, and we should pass through the difficulties together!

China Southern Airlines Co., Ltd.

March 22, 2020

Due to the epidemic of the 2019 Novel coronavirus pneumonia, some countries and regions have new travel restriction policies. To protect the passengers' interests and facilitate travel agents to process tickets, China Southern Airlines would like to provide following special procedure for handling applicable tickets:

1.Itineraries from/to/via Wuhan

2.International or regional flight has been cancelled, or passengers are restricted to travel to destination countries, CZ operated only.

In principle, the same country is conceded as in the same zone. Other than that, the national or regional areas are within one zone are shown in the table below.

3. All other tickets

4. Other special arrangements

For all medical personnel, or passengers with fever, suspected and diagnosed with Novel coronavirus pneumonia, and passenger who has close contact with these patients, their tickets can apply for free refund.

For above mentioned tickets:

I.Tickets were purchased from the travel agent. Please refer to the original purchase channel/ travel agents.

II.Tickets were purchased from China Southern Airlines’ Website/Call center/Ticket Counter, please contact CZ by contacting our Consumer Service Hotline（+86-4008695539）or submitting application on our official website (https://www.csair.com/en/index.shtml). Or use CZ’s mobile APP for further arrangement

The time mentioned above is subject to Beijing time.

Regarding the above ticket arrangement, China Southern Airlines reserve the rights to interpret, explain and clarify further.

We will continue to pay attention to the development of the epidemic, national policies and passenger needs, and adjust relevant policies according to actual conditions in order to provide passengers with safe and reliable services.

Thank you for your understanding and support.

31 January, 2020

In order to make efforts to prevent and control the transmission of infections and ensure the health of passengers and employees, China Southern Airlines has formulated and strictly implemented epidemic prevention and control measures.

For passengers who need to travel in the near future, we suggest you to strengthen yourself protection. In order to ensure your travel safety please read the following guidelines:

1. Plan travel time sufficiently

At this moment, various airports have taken measures for prevention and control, such as taking temperature and filling in health status declaration forms. We would recommend you to schedule your arrival time to the airport sufficiently for the implementation of the prevention and control measures.

2. Wear a mask

You are obligated to wear a mask both in the airport as well as in the cabin.

3. Take a pen

To fill out any form you are required.

4. Take the initiate to cooperate with temperature measure

It is recommended that you cooperate with relevant departments and take the temperature test.

Since January 28, China Southern Airlines has made some adjustments to the relevant standards of in-flight and Lounge services. We have to reduce personnel close contact to a certain extent effectively in order to prevent the spread of the epidemic in the cabin and the lounge. Therefore, we apologize for the inconvenience.

China southern airlines always put the safety of passengers as priority. We will continue to pay close attention to the development of the epidemic, governmental policies and passenger’s demand. The relevant flight policies will be adjusted according to the actual situation. We will always provide passengers with safe and trusted services.

China Southern Airlines will have completed all transitional work for its withdrawal from SkyTeam Alliance by December 31, 2019 and will officially leave the Alliance on January 1, 2020.

Through bilateral cooperation, China Southern will continue to maintain code-share partnerships with its existing SkyTeam partners and frequent flyer cooperation will be continued with:

China Southern Sky Pearl Club members will continue to be entitled to mileage accrual, redemption and elite member services when flying with the above-mentioned SkyTeam partners.

Concurrently from January 1, 2020 onward, China Southern will officially launch its “CZ Priority” service brand to discontinue the use of “SkyPriority” on its own flights.

This new program will ensure that the privileges of all China Southern gold and silver card holders as well as Elite/Elite Plus members of the above-mentioned SkyTeam partners remain unchanged when they fly with China Southern, including priority check-in, priority luggage drop-off, priority boarding and access to VIP lounges, etc.

For additional information concerning China Southern’s cooperation with its varied airline partners, please visit the official website of China Southern Sky Pearl Club at: https://skypearl.csair.com/en/.

China Southern continues to be committed to its decades-long “Customer First” philosophy, joining hands with its partners to create additional travel value for passengers.

In addition to its SkyTeam airline partners, China Southern has accelerated the expansion of its global “circle of friends”, by establishing bilateral code-share partnerships with:

These long-standing airline relationships push forward China Southern’s global route network, through which passengers can travel to all major destinations around the world when flying with China Southern and its partners.

China Southern began comprehensive frequent flyer cooperation with American Airlines on March 20, 2019, and signed a joint venture cooperation agreement with British Airways on December 17, 2019, with frequent flyer cooperation expected to go “live” in June 2020.

With the determined vision to “enhance global connectivity and create a better life”, China Southern is dedicated to providing passengers with safe, comfortable and convenient air travel services by establishing new international partnerships.

China Southern Airlines Co., Ltd.

December 24, 2019

Dear Passengers,

Violent Typhoon Hagibis is expected to approach Japan.
Depending on the course of Typhoon Hagibis, flights to/from the following airports may be affected during October 12.
We apologize for any inconvenience.

Flight Cancelled
11OCT（Fri）

＜TOKYO/HND＞CZ3085　CAN→HND
＜OSAKA＞CZ393　CAN→KIX
＜NAGOYA＞CZ379　PVG→NGO

12OCT（Sat）
＜TOKYO/HND＞　All Flights
＜TOKYO/NRT＞　All Flights

＜OSAKA＞
CZ394　CAN→KIX
CZ8389/CZ8390　KIX⇔PVG
CZ641/CZ642　KIX⇔DLC
CZ631/CZ632　KIX⇔HRB
CZ611/CZ612　KIX⇔SHE
CZ8417/CZ8418　KIX⇔CSX
CZ389/CZ390　KIX⇔CAN
CZ8425/CZ8426　KIX⇔SZX
*CZ393（CAN→KIX）：pending

＜NAGOYA＞
CZ380　NGO→PVG
CZ619/CZ620　NGO⇔DLC
*CZ379（PVG→NGO）：pending

＜TOYAMA＞
CZ614/CZ615　TOY⇔DLC

Please check your latest flight status on the China Southern Airlines Website.
Please referflight status.

The following notice about refund and change of related tickets.

To purchase a travel agency, please contact the agency.

A) Unused tickets are allowed to be full refund.
B) a portion of the trip has been made：are allowed to be changed exempt from change fee for one time (including tickets whose fare rules indicate non-changeable; fare differences caused by seasonality or booking class, etc. are not exempted).

Contact
Customer Center（in china）Tel：+86-4008695539
Official site：www.csair.com
Customer Center（in china）E-mail：flychinasouthern@csair.com
Japan branch（business hours：9:30 –17:30 weekday)
Tokyo：0570-0-95539/03-5157-8011
Osaka：06-6448-6655
Nagoya：052-218-8070
Toyama：076-443-3895
Niigata：025-279-1521

China Southern Airlines Co., Ltd

Oct 11, 2019

A new reciprocal airport lounge partnership between China Southern Airlines and American Airlines which provides new lounge access and services to First and Business Class passengers as well as Elite FFP members was officially launched on August 1.

American Airlines’ 50 Admirals Club lounges located at 34 airports worldwide will be accessible to China Southern eligible passengers as well as China Southern Airlines’ 38 Sky Pearl Club Lounges at 23 airports in China will be open to eligible customers of American Airlines.

Lounge locations and lounge access criteria are as follows:

Lounge Locations

Lounge Access Criteria

China Southern passengers are now permitted access to Admirals Club Lounges under the following terms and conditions:

Notes

Committed to its own internationalization strategy and guided by needs of its markets and passengers, China Southern will establish reciprocal lounge cooperation with additional strategic partners, offering more lounge services choices to passengers.

China Southern Airlines Co., Ltd.

Aug 02, 2019

The New Zealand Government has introduced a new travel requirement for some visitors and transit passengers. It’s called the NZeTA (New Zealand Electronic Travel Authority) and travellers need to request theirs via the official mobile app or website. Approval can take up to 72 hours, so get yours before you go.

The NZeTA is required for travel from 1 October 2019.

Visit immigration.govt.nz/nzeta to find out if you need one.

Dear Passengers,

Bomb attacks took place in Colombo of Sri Lanka on April 21, 2019, in order to protect the safety of passengers, and to facilitate their ticket refund or change, China Southern has made the following notice about refund and change of related tickets.

1. Applicable tickets: Tickets in CZ stock, whose ticket date is on/before April 21, 2019, and whose air itinerary involves segment(s) between China and Colombo on China Southern or Chongqing Airlines flights departing on/after April 21, 2019 and on/before May 20, 2019.

2. Processing: For applicable tickets as defined above, the tickets are allowed to be refunded within their validity exempt from refund fee (including tickets whose fare rules indicate non-refundable), or are allowed to be changed to China and Colombo route of China Southern or Chongqing Airlines before April 30, 2019 for free once (including tickets whose fare rules indicate non-changeable). Changing to the flights after May 1, 2019 are considered to be voluntary change.

China Southern Airlines Co., Ltd.

April 26, 2019

China Southern Airlines has decided not to renew the membership agreement with SkyTeam Alliance from 1 January 2019. China Southern and SkyTeam are continuing to work closely together throughout 2019 to ensure a seamless transition for all our customers and partners. Related matters are notified as follows:

1.With China Southern's exit from SkyTeam, the benefits of its non-member customers will not be affected.

2.During the transition period of 2019, members of China Southern’s Sky Pearl Club will still enjoy the benefits of mileage accrual, retro-crediting and redemption.

Mileage Accrual and Retro-crediting

With travel dates on and before 31 December 2019, members of China Southern’s Sky Pearl Club will still be able to earn miles on SkyTeam's 19 member airlines and retro credit their miles within 6 months after the travel.

With travel dates on and before 31 December 2019, Frequent Flyer Program members of SkyTeam’s 19 member airlines will also be able to earn and retro credit miles on China Southern flights.

Miles Redemption

Members of China Southern’s Sky Pearl Club will be able to redeem their miles for flights operated by the 19 SkyTeam member airlines until 31 December 2019, and Frequent Flyer Program of the 19 SkyTeam member airlines can redeem their miles for flights operated by China Southern until the same date. All travel must be completed no later than 31 December 2020.

3.During the transition period of 2019, with travel dates before 31 December 2019, Elite Members of China Southern’s Sky Pearl Club and First/Business Class customers who fly with SkyTeam’s 19 member airlines will still be able to enjoy SkyPriority, Lounge Access, Elite Recognition and Elite Benefits.

Likewise, First/Business Class and Elite Plus SkyTeam customers flying with China Southern will also be able to enjoy SkyPriority, Lounge Access, Elite Recognition and Elite Benefits until the same date.

Starting from 1 January 2020, China Southern will continue to maintain friendly relations with SkyTeam member airlines and actively explore extensive cooperation with non-SkyTeam member airlines to further enhance customer benefits. China Southern will update related information in a timely manner.

Upholding the philosophy of “Customer First”, China Southern will constantly enhance bilateral partnerships in the international market to provide safer and better air travel services to our passengers. Thank you for your support to China Southern as always!

Dear Passengers,

Due to the terrorist attack taking place in New Zealand on March 15, 2019, in order to facilitate ticket cancellation or rescheduling, the applicable regulations are hereby notified as follows:

I.Applicable tickets:

The tickets with a number starting with 784, issued by China Southern Airlines before March 15, 2019 (included), and containing segments between China and New Zealand that are carried by China Southern Airlines and scheduled from March 15, 2019 (included) to March 31, 2019 (included).

II. Applicable Rules:

For the tickets that meet the above conditions, cancellation without a cancellation fee is granted for the used segments within the validity period of tickets (including the tickets ineligible for cancellation as per the original ticket rules); or such segments may be rescheduled for free once to the China-New Zealand routes carried by China Southern Airlines before April 30 (included). Rescheduling to flights after April 30 is subject to the rules applicable to voluntary rescheduling.

China Southern Airlines Co., Ltd.

March 19, 2019

Dear Passengers,

Due to business adjustment, China Southern Airlines will officially suspend the application by economy class passengers for free wireless internet service on the official website and planes of China Southern Airlines from February 1, 2019. You may apply for internet service through the China Southern Airlines APP (The places are allocated on a first-come, first-served basis). Passengers of first class and business class are entitled to the service for free without applying. We hereby apologize for any inconvenience caused!

China Southern Airlines Co., Ltd.

January 30, 2019

China Southern Airlines (hereinafter referred to as China Southern) recently signed a memorandum of understanding for strategic cooperation and, subject to regulatory approvals, a codeshare agreement with Finnair in Guangzhou.

Both parties intend to establish a comprehensive, balanced and long-term relationship to improve services to consumers, grow their respective businesses profitably, and improve the competitiveness of the airlines’ offering to their customers. This is the first time that China Southern has signed a Memorandum of Understanding with a Nordic airline, which means that China Southern will fill the ‘white space’ in its network in Northern Europe.

The codeshare scheme, which is intended to start in April 22 2019 subject to regulatory approvals, will join the networks of the two airlines so that passengers of both airlines can conveniently transfer to 15 cities in Europe, 8 cities in China and 8 cities in Australia and New Zealand via Helsinki and Guangzhou.

With the convenient and smooth transfer process passengers will be able to enjoy seamless ground services without having to obtain additional boarding passes for connecting flights. More travel options will become available to passengers as their growing travel needs are addressed by resource sharing between the airlines. China Southern and Finnair will continue to search for opportunities to further enhance their cooperation for the benefits of their customers. .

The agreement between China Southern and Finnair is a significant move, according to Mr. Zhang Lin, Assistant President of China Southern Air Holding Company. “We are pleased with our cooperation with Finnair. Helsinki is a metropolis where the classical beauty and modern civilization merge. It’s wonderful that through this agreement passengers of China Southern can visit the beautiful land of Northern Europe. China and Finland are in a constructive process of building a new, future-oriented partnership, and our cooperation, in line with the needs for more frequent communications between the two countries, will further expand the exchange in politics, trade, culture and many other fields between our peoples. Our cooperation is based on market demands and consumers. It is about mutual benefits, openness, and sharing. China Southern sees it as an important milestone in building our new international relations.”

Christian Lesjak, Senior Vice President, Network and Resource Management at Finnair: “We are delighted to be entering into this partnership with China Southern Airlines. The impressive scale of their network, the efficiency of their new hub terminal in Guangzhou and high quality of their service will offer our customers convenient and comfortable onward travel options to key Chinese and Australasian destinations outside of Finnai’s own network. We look forward to developing our cooperation and to delivering new benefits and services to our mutual customers in the future.”

About China Southern Airlines

As China’s largest carrier with over 800 aircraft and more than 100,000 employees around the globe, China Southern ranks 1st in Asia and 3rd in the world with regards to fleet size and maintains the highest safety record in China. China Southern Airlines has formed an extensive network with Guangzhou and Beijing as its hubs, covering all of China, radiating throughout Asia and linking Europe, America, Oceania & Africa, building an international network-oriented airline. China Southern operates more than 3,000 daily flights to 224 destinations in 40 countries and regions. China Southern has been awarded as Skytrax 4 star airline, with continues efforts to provide passengers seamless and attentive travel experience.

About Finnair

Finnair flies between Asia, Europe and North America with an emphasis on fast connections via Helsinki, carrying more than ten million passengers annually and connecting 19 cities in Asia with more than 100 destinations in Europe. The airline, a pioneer in sustainable flying, is the European launch customer of the next-generation, eco-smart Airbus A350 XWB aircraft and is the first airline listed in the Leadership Index of the worldwide Carbon Disclosure Project. The only Nordic carrier with a 4-star Skytrax ranking, Finnair has also won the World Airline Award for Best Airline Northern Europe for the past nine years running. Finnair is a member of oneworld, the alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travellers. Finnair currently flies seven direct routes in Greater China including Beijing, Shanghai, Chongqing, Xi’an, Guangzhou, Nanjing and Hong Kong, where Wi-Fi connection and Alipay onboard payment are available. Finnair has been selected as the Best European Airline at the 11th annual TTG China Travel Awards in 2018 for the third year in a row.

China Southern Airlines decides not to renew its membership agreement with SkyTeam Alliance from January 1, 2019, and will complete the transition work by the end of 2019. The decision is based on a full evaluation of the company’s development strategies, and is adaptive to the latest trends in cooperative models in the global air transport industry. SkyTeam and China Southern have jointly agreed to ensure a smooth transition for all the customers and partners throughout 2019.

SkyTeam Alliance respects China Southern’s decision, which reflects the changing nature of the air transport industry and the dynamics as world airline alliances evolve.

China Southern will strengthen its partnership with American Airlines and other leading global airlines, advance bilateral and multilateral cooperation, and build innovative relationship with its partners.

China Southern highly values its cooperation with SkyTeam and would like to express sincere thanks to SkyTeam and all the partners for their help and support.

China Southern Airlines

December 11, 2018

December 11, 2018

China Southern Airlines decided not to renew its contract with SkyTeam Alliance as of January 1, 2019 reflecting its strategic development, the changing trends of the global aviation industry and the evolution of alliances. We will work with SkyTeam to ensure a seamless transition completed by December 31, 2019 and hereby announce the following:

1. During the transition period, the passengers who have purchased China Southern Airlines tickets with travel dates up to and including December 31, 2019 will be entitled to the same services as SkyTeam Alliance currently offers;

2. During the transition period, the passengers who have purchased the SkyTeam products sold by China Southern Airlines and the China Southern Airlines products sold by the other SkyTeam member airlines will be entitled to the same connection, lounge services and frequent flyer mileage policies ;

3. During the transition period, China Southern Airlines will no longer sell SkyTeam’s Sky Pass products.

Dear passengers,

From December 5, 2018 (date of ticket issuance), our company will adjust the fuel surcharge policy for domestic routes. The details are as follows:

I. From December 5, 2018 (date of ticket issuance), passengers will be charged RMB 10 each person for domestic segments (including domestic segments in international routes) of 800 km (inclusive) and below, and RMB 30 each person for those above 800 km.

II. Infants are exempt from the fuel surcharge.

III. For revolutionary disabled soldiers, policemen disabled on duty, and children (including children travelling without adults) taking domestic routes, the fuel surcharge will be halved and the units digit will be rounded if it is not zero, that is: no charge for segments below 800 km (inclusive), and RMB 10 each person for those above 800 km.

IV. Children with international tickets are charged the same way as adults.

V. The fuel surcharge shall be levied according to the original ticket issuance date. In case of rescheduling, the fuel surcharge shall not be refunded.

China Southern Airlines Company Limited

December 4, 2018

Dear passengers:

With a view to enhancing passengers' flight experience, carrying out paperless boarding and promoting green and environment-friendly travel, our company plans to implement 100% seat pre-selection service for domestic flights actually carried by China Southern Airlines from January 1, 2019.

For your smooth travel, the relevant service content is hereby notified as follows:

1. After successfully purchasing tickets, you can pre-select seats through the official electronic channels of China Southern Airlines. The official electronic channels of China Southern Airlines include official website (www.csair.com), mobile phone APP ("China Southern Airlines") or Mini Program ("China Southern Airlines e-Travel"). You can still change your seat or cancel your check-in through the above-mentioned official electronic channels before security check.

2. When applying for seat pre-selection, you can select the automatic check-in. China Southern Airlines will automatically handle online check-in procedures for you before the flight takes off.

3. For passengers who do not choose seats initiatively 4 hours before the flight takes off, China Southern Airlines will automatically pre-select seats for passengers and go through online check-in procedures. It is recommended that you arrive at the gate 45 minutes in advance. The gate will be closed 15-20 minutes before the flight takes off.

4. At airports supporting electronic boarding passes, you can obtain the electronic boarding pass through the above-mentioned official electronic channels of China Southern Airlines before the flight takes off, and then go through security check and boarding directly with the electronic boarding pass without waiting in line to print out the paper boarding pass. At present, China Southern Airlines supports electronic boarding passes at 39 domestic airports including Guangzhou and Beijing (please refer to the end of the text for details of domestic airports supporting electronic boarding passes).

5. In principle, the airport counter will provide luggage check-in services only, and will not accept seat adjustment requirements.

6. For the sake of ensuring that you receive notification of seat selection and electronic boarding pass, please provide your correct mobile phone number when purchasing the ticket. If you are a member of China Southern Sky Pearl Club, please check through the official electronic channels of China Southern Airlines in time and update your latest contact information.

7. The service will be piloted on domestic flights from Guangzhou and gradually extended to all domestic flights.

8. If you have any comments or suggestions for this service, please send feedback through the official electronic channels of China Southern Airlines or call the service hotline of China Southern Airlines at 95539.

Thank you for your great support!

China Southern Airlines

November 28, 2018

Domestic airports supporting electronic boarding passes:

Guangzhou, Hangzhou, Shanghai Hongqiao, Xi'an, Chengdu, Shenzhen, Changsha, Kunming, Beijing, Xiamen, Shenyang, Taiyuan, Nanjing, Fuzhou, Lanzhou, Qingdao, Ningbo, Wenzhou, Hefei, Sanya, Hohhot, Shanghai Pudong, Dalian, Zhengzhou, Dali, Xishuangbanna, Chongqing, Wuhan, Urumqi, Guiyang, Harbin, Guilin, Nanyang, Nanning, Hong Kong of China, Chinese Taipei, Zhuhai, Haikou and Shantou.

Dear passengers,

From November 5, 2018 (date of ticket issuance), our company will adjust the fuel surcharge policy for domestic routes. The details are as follows:

I. From November 5, 2018 (date of ticket issuance), passengers will be charged RMB 20 each person for domestic segments (including domestic segments in international routes) of 800 km (inclusive) and below, and RMB 50 each person for those above 800 km.

II. Infants are exempt from the fuel surcharge.

III. For revolutionary disabled soldiers, policemen disabled on duty, and children (including children travelling without adults) taking domestic routes, the fuel surcharge will be halved and the units digit will be rounded if it is not zero, that is: RMB 10 each person for segments of 800 km (inclusive) and below, and RMB 20 each person for those above 800 km.

IV. Children with international tickets are charged the same way as adults.

V. The fuel surcharge shall be levied according to the original ticket issuance date. In case of rescheduling, the fuel surcharge shall not be refunded.

China Southern Airlines Co., Ltd.

November 2, 2018

Dear Passengers,

Due to technical upgrades, China Southern Airlines stops supporting Paypal with immediate effect. Please see further notice concerning the recovery time. During this period, please choose other payment methods for ticket purchase. Sorry for the inconvenience.

China Southern Airlines Co., Ltd

July 12, 2018

Dear Passengers,

Due to the earthquake that took place in Osaka of Japan on Jun 18, 2018, in order to protect the safety of passengers, and to facilitate their ticket refund or change, China Southern has made the following notice about refund and change of related tickets.

1. Applicable tickets: Tickets in CZ stock, whose ticket date is on/before June 18, 2018, and whose air itinerary involves segment(s) between China and Osaka on China Southern flights departing on/after June 18, 2018 and on/before June 20, 2018.

2. Processing: For applicable tickets as defined above, if refund or change is processed on/before June 25, 2018, the tickets are allowed to be refunded within their validity exempt from refund fee (including tickets whose fare rules indicate non-refundable), or are allowed to be changed to the same route before June 25, 2018 for free once (including tickets whose fare rules indicate non-changeable). Changing to the flights after June 25, 2018 are allowed to be changed exempt from change fee for one time (including tickets whose fare rules indicate non-changeable; fare differences caused by seasonality or booking class, etc. are not exempted).

China Southern Airlines Co., Ltd

Jun 19, 2018