PASSENGER INFORMATION (DOMESTIC CARRIAGE)
Passengers can only board the aircraft after they have reserved their seats. Passengers can reserve their seats in advance at sales offices or authorized agencies of China Southern Airline (CSN), through CSN’s hotline or CSN’s homepages. Passengers who have already reserved their seats shall purchase their tickets within CSN’s time limit, otherwise the reservation will be cancelled. If passengers do not intend to use the seats reserved on international or regional flights, including seats on connecting flights, they shall ask CSN’s sales offices or its agencies to cancel the reservation as early as possible.
Purchase of Ticket
On purchasing tickets, Chinese passengers shall show their own Resident Identity Cards or other valid certificates. Foreigners, overseas Chinese and Chinese compatriots from Hong Kong, Macau and Taiwan shall show their valid passports, home-return permit, Taiwan compatriot cards, residence cards, travel permits or other valid identity documents provided by the public security authorities. When purchasing child or infant ticket, valid certificates such as residence booklet and birth certificate shall be presented. The valid travel document presented for purchasing ticket shall be the same with the one used for check-in at airport.
Purchase of Ticket for special-care passengers
Special-care passengers who need special attention and adaptation based on their physical and mental ability such as UM、person with physical disability or intellectual impairment、pregnant woman、serious patient etc. can only be transported under certain condition. Special-care passengers can only book a ticket with the agreement of CSN or other carriers. If special-care passengers do not advise CSN in advance during the ticket purchase or present the relevant certificates, CSN has the right to refuse the carriage.
Seat allocation reservation
CSN provides seat allocation reservation for some operating flights. After the purchase, passengers could reserve seat allocation via CSN’s homepages, hotline, booking offices or CSN authorized sales agents. CSN shall make adequate efforts to meet seat allocation requests from passengers but cannot guarantee the allocation of a given seat. Given operating, security or safety concerns, CSN reserves the right to change the seat allocation even after boarding.
Electronic ticket can be purchased at CSN’s sales offices, CSN’s sales agencies or via CSN’s homepages.
Itinerary of Electronic Ticket
Itinerary of electronic ticket means a document issued to passenger as the proof of payment or reimbursement certificate when passenger purchases civil aviation carriage in form of electronic ticket from airline companies, which is not an essential certificate for check-in procedure and security check. Itinerary of Electronic Ticket cannot be printed repeatly and will not be re-issued if lost.
The ticket is valid only for the passenger whose name is listed on the ticket and can not be transferred and modified, or the ticket will be void and can not be refunded.
Except otherwise herein provided, the ticket validity for international air transportation is one year. The validity shall be measured from the date of commencement of travel for normal ticket; for the normal ticket with an unused first segment or for open ticket, the validity shall be measured from the date of issue. The validity of the ticket applying special fare shall be subject to CSN’s applicable rules of special fare.
The fare to be paid by passengers covers transportation expenses from the origin airport to the destination airport, excluding any ground transportation charges between airport and downtown; and the taxes, charges, or fees for services provided to the passengers that are collected by the government or authorities or the airport are not included. The use of special type ticket should be in accordance with its stated rule.
Children fare and infant fare
On the commence of the travelling date, child ages 2 up to but not including 12 years old will be charged 50% of the normal or applicable adult fare of the same flight and shall occupy a seat accordingly, but UM fare shall apply another rule. Infant younger than 2 years of age without a seat will be charged 10% of the normal or applicable adult fare of the same flight. Besides, only one infant may enjoy the discount while travelling in the company of an adult,infant younger than 2 years of age with a seat will apply the child fare.
Loss of paper ticket
A passenger having lost his/ her paper ticket shall write a lost report to CSN or its sales agent with the attachment of the valid identity document, the issued date and place of the ticket, and provide any other method that can necessarily prove the loss of the ticket. CSN bears no liability if the lost ticket within expiration date has already been misused or refunded under the passenger’s name before actual passenger requests refund of the lost ticket.
Passenger shall complete check-in formalities within the time limit set by CSN with his valid identity document presented. Check-in deadlines may vary among different airports, passengers are recommended to learn the relevant check-in deadline in advance and follow it when checking in.
Change of Tickets
When a passenger would like to change the flight number, traveling date or class after purchasing the tickets, CSN shall arrange it according to the actual circumstance and conditions of carriage. For passengers’ voluntary change, it shall be submitted within CSN’s stated time limit and conducted in line with the applicable rule of CSN’s public fare or special type fare.
Except in the case of loss of tickets, voluntary refunds of paper ticket shall only be made on presenting CSN the passenger coupon and all unused flight coupons. For electronic tickets, the ticket status shall be OPEN FOR USE when refunding and refund shall be processed within the valid period of the tickets according to CSN’s relative regulations. Refund shall be conducted at the original ticketing office with the passengers’ valid identity documents. If the ticket purchase is via CSN’s homepages, refund request shall be submitted via CSN’s homepages or sales hotline; and if the ticket is purchased via bank card, refund could only be returned to the bank card.
No-show means the passenger fails to board the aircraft either because he/she has not completed the check-in formalities before the check-in deadline or because he/she fails to present the required traveling documents. Tickets refund or change for no-show passengers shall be processed referring to relative CSN rules for refund and change after departure. When passengers confirm they cannot fly with reserved flight, they shall advise CSN or agents in advance and cancel the booking.
The maximum accepted weight of free hand baggage per passenger is 5 kilograms. Passengers holding a first-class ticket can carry two pieces of free hand baggage; passengers holding a business-class or economy-class ticket can only carry one piece of baggage. For every hand baggage, each of three dimensions must be no larger than 20×40×55 cm. Items exceeding maximum weight/ size allowance will be accepted as checked baggage.
Free baggage allowance
Passengers（adults or children） are entitled to the free baggage allowance as follows: 40 kg for first class, 30 kg for business class and 20 kg for premium economy and economy class. For infant, the baggage allowance is 10 kg.
Restricted articles to be carried as check-in or hand baggage
Passengers are not allowed to carry dangerous articles in check-in or hand baggage, such as inflammable, explosive, corrosive, toxic, radioactive, polymerizable, magnetic materials or any other dangerous item. Passengers on board are not allowed to carry arms, restricted sword and knife, sharp or lethal weapons.
Articles forbidden to be packed in the check-in baggage
Passengers are not allowed to pack following items in the check-in baggage, namely confidential documents, out of print materials or manuscripts, travel documents, diplomatic bags, negotiable securities, currencies, money orders, valuables including but not limited to jewelry, antique calligraphy and painting, sample, precious metals and articles thereof, electronic and digital product, raw accessories of camera, mobile telephone, personal stereo, regularly taken prescribed drug, fragile and perishable articles and other articles required special custody. The loss or damage of the above items carried by the passengers is only accepted as common check-in baggage by CSN.
The check-in baggage shall be packed correctly, well locked, tied up and be able to withstand reasonable pressure. CSN may refuse to accept baggage packed incorrectly as well as the liability to the damage of such baggage.
Liability for partial or total loss, damage to checked baggage is limited to ￥100 per kilogram. Compensation for baggage’s value lower than ￥100 per kilogram will be paid according to its actual value.
Passengers and their baggage must be subject to the security inspection before boarding.
Flight Irregularity Services
If CSN’s flight is delayed or cancelled at origin airport due to CSN’s reasons such as aircraft maintenance, flight readjustment or aircrew, CSN should provide the passengers with services such as meal or accommodations. If CSN’s flight is delayed or cancelled due to non-CSN reasons such as force majeure, changes of weather, accidents, air transport control, etc., CSN should assist passengers in obtaining meals or accommodations at passengers’ own expenses.
Compensation for Injury or Death
The maximum limit of compensation made by CSN for each passenger in the event of accidental death or bodily injury shall be defined in accordance with related laws of the People’s Republic of China.
Passenger’s Voluntary Insurance
Passengers can purchase insurance voluntarily with an insurance company for accidental death or any unexpected bodily injury for ‘passenger air transportation’. The compensation from such insurance does not exempt or reduce the liability undertaken by CSN. Insurances purchased by passengers directly through CSN’s homepage got the same legal effect.
Code Shares scheduled flight
Code Shares refers to through arrangements one or many airline companies may use its or their own designator codes when another airline operates a flight. When taking CSN’s code shares scheduled flight, service for UM、free baggage allowance etc. will be implemented by the rule of operating carrier, passengers are advised to check these information on the operating carrier’s homepage or through CSN’s sales hotline.
According to the common practice of civil aviation industry, CSN may make suitable over-booking on some flights. Under particular circumstances, it may result in some passengers’ failure to travel on flights as arranged. When there is not enough space, CSN will seek for passengers voluntary to disembark and will help them check in on priority. For passengers who cannot travel due to over-booking, CSN will do its best to arrange them on the soonest available flight, and will give a certain amount of compensation.