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  • | Nachrichtenbekanntgabe Mittwoch, 17 Januar 2018,Notice on the Terminal Change at Incheon International Airport

    Dear passengers,

    Incheon International Airport Terminal 2 will be opened on January 18, 2018. At that time, 4 airlines including Korean Air (KE), Air France (AF), KLM Royal Dutch Airlines (KL), and Delta Air Lines (DL) will be moved to Terminal 2 (T2); the boarding gates of 40 airlines will be moved from the current concourse (Ca) to Terminal 1 (T1); the boarding gates of 5 low-cost airlines including Jeju Air (7C), Jin Air (LJ), Eastar Jet (ZE), T'way Air (TW), and Air Seoul (RS) will be moved from the current T1 to Ca; and the locations of 22 airlines will remain unchanged. For details, please see Appendix I.

    China Southern Airlines' check-in counters will remain in T1, and the boarding area and lounges will remain in Ca.

    There are some slight changes to the minimum connection time (MCT). For details, please see Appendix II.

    Note: CZ45** flights are codeshare flights flown by Korean Air. Please check in at Korean Air counters in T2 for such flights.

    For details, please visit the Incheon International Airport website https://new.airport.kr.

    The check-in counters and boarding gates of airlines may change temporarily due to various reasons. Please refer to the latest instructions issued by the airport. Passengers with tickets are advised to plan your trips carefully to ensure a smooth journey.

    Appendix I. Layout List After Relocation

    Appendix II. ICN General MCT Announcement

    China Southern Airlines Company Limited

    January 17, 2018

  • | Nachrichtenbekanntgabe Mittwoch, 29 November 2017,Notice about Special Processing of Tickets Related with Bali Island

    Dear passengers,

    Due to the volcanic eruptions that took place in Bali Island on November 25, 2017, in order to protect the safety of passengers, and to facilitate their ticket refund or change, China Southern has made the following notice about refund and change of related tickets.

    1. Applicable tickets: Tickets in CZ stock, whose ticket date is on/before November 26, 2017, and whose air itinerary involves direct segment(s) between China and Bali Island on China Southern flights departing on/after November 26, 2017 and on/before December 10, 2017.

    2. Processing: For applicable tickets as defined above, if refund or change is processed on/before December 10, 2017, the tickets are allowed to be refunded within their validity exempt from refund fee (including tickets whose fare rules indicate non-refundable), or are allowed to be changed exempt from change fee for one time (including tickets whose fare rules indicate non-changeable; fare differences caused by seasonality or booking class, etc. are not exempted).

    China Southern Airlines Company Limited

    November 29, 2017

  • | Nachrichtenbekanntgabe Montag, 27 November 2017,18. Dez 2017: Aktuelle Information zu Flügen nach und ab Bali/Indonesien (Denpasar)

    Update 18. Dezember 2017: China Southern Airlines nimmt den regulären Flugbetrieb nach/ab Bali (Denpasar) ab 05. Januar 2018 wieder auf. Fluggäste von China Southern, die sich bereits auf Bali befinden und Ihre Flüge ändern müssen, wenden sich bitte an unser Büro in Jakarta unter den unten stehenden Kontaktdaten. Fluggäste von China Southern, die sich derzeit noch nicht auf Bali befinden aber bereits ein Flugticket für Abflüge bis zum 04. Januar 2018 besitzen, wenden sich bei Rückfragen bitte an ihren Ticketanbieter, bei dem das Flugticket erworben wurde.
    Kontakt: China Southern Indonesien, Tel. +62 21 5795 82 22, Email: info@cs-air.co.id



      
        

      
  • | Nachrichtenbekanntgabe Donnerstag, 28 September 2017,Notice about Special Processing of Tickets Related with Mexico Earthquake

    Dear passengers,

    Due to the earthquake that took place in Mexico on September 19, 2017, in order to protect your safety, and to facilitate your ticket refund or change, China Southern has made the following notice about refund and change of related tickets.

    1. Applicable tickets:Tickets in CZ stock, whose ticket date is on/before September 19, 2017, and whose air itinerary involves direct segment(s) between Guangzhou and Mexico City on China Southern flights departing on/after September 19, 2017 and on/before October 28, 2017.

    2. Processing:For applicable tickets as defined above, if refund or change is processed on/before September 30, 2017, the tickets are allowed to be refunded within their validity exempt from refund fee (including tickets whose fare rules indicate non-refundable), or are allowed to be changed exempt from change fee for one time (including tickets whose fare rules indicate non-changeable; fare differences caused by seasonality or booking class, etc. are not exempted).

    China Southern Airlines Company Limited

    September 28, 2017

  • | Nachrichtenbekanntgabe Donnerstag, 28 September 2017,Notice on IPSC Exemption for Overseas Filipino Workers’ purchase of ticket on China Southern Airlines official website

    Dear passengers,

    In reference to the policy of the Phil. Government stating exemption from the IPSC or International Passenger Service Charge for all qualified Overseas Filipino workers, China Southern Airlines official website currently does not have such function to eliminate the said charge. Alternatively, passengers may purchase the ticket through travel agencies or local office of China Southern Airlines. In cases where the only option is to purchase the ticket through China Southern website, qualified passengers for exemption of the IPSC may apply for a refund of the said charge from China Southern Airlines Manila office.

    Thank you for your understanding and continued support.

    China Southern Airlines Company Limited

    September 28, 2017

  • | Nachrichtenbekanntgabe Dienstag, 19 September 2017,Aktuelle Informationen zu unseren Auckland-Flügen (Neuseeland)

    Aktuelle Information zu unseren Flügen nach und ab Auckland/ Neuseeland

    Alle Flüge von China Southern Airlines nach und von Auckland werden wieder wie gewohnt nonstop ab und bis Guangzhou durchgeführt. Es kommt zu keinen Einschränkungen mehr, die in den vergangenen Tagen aufgrund einer defekten Flughafenpipeline für geänderte Flugpläne bei allen Fluggesellschaften gesorgt hatten.

  • | Nachrichtenbekanntgabe Freitag, 01 September 2017,China Southern Airlines Flights to Chongqing Will Be Relocating to Chongqing International Airport Terminal 3

    Dear passengers,

    Starting August 29, all China Southern Airlines Chongqing flights will be relocated to Chongqing Jiangbei International Airport Terminal 3. Please closely follow the changes in check in information to ensure a pleasant journey.

    Thank you for your understanding and continued support

    China Southern Airlines Company Limited

    Friday, September 1, 2017

  • | Nachrichtenbekanntgabe Freitag, 01 September 2017,China Southern Airlines Flights to Wuhan Will Be Relocating to Wuhan Tianhe International Airport Terminal 3

    Dear passengers,

    Starting August 31, all China Southern Airlines Wuhan flights will be relocated to Wuhan Tianhe International Airport Terminal 3. Please closely follow the changes in check in information to ensure a pleasant journey.

    Thank you for your understanding and continued support

    China Southern Airlines Company Limited

    Friday, September 1, 2017

  • | Nachrichtenbekanntgabe Mittwoch, 30 August 2017,Guangzhou Transit 24-Hour Temporary Entry Permit Notice

    Dear passengers,

    According to the latest notice, from today, except for those who are making a direct transit in the airport within 24 hours (without leaving the port restricted area), foreign nationals with an international-international transfer via Guangzhou without a valid China visa who will be needing to apply for a 24-hour temporary entry permit at an immigration inspection authority at Baiyun Airport, please be aware of our stricter border inspection procedures. The results of the inspection will be subject to the interpretation of the border guards.

    Some nationalities who, based on the relevant policies, can enter China visa-free can apply for immigration clearance in accordance with the relevant regulations. In addition, passengers who meet the requirements of the 72-hour visa-free transit policy can apply normally with the relevant materials.

    For foreign nationals needing to enter China (for transit accommodation or stopping over in Guangzhou on an international flight), or who hold a valid China visa before transiting: If you cannot provide a valid visa, you will likely be refused entry. You can either go through procedures for a 24-hour direct transit or be turned back. Please closely follow the changes in transit policy to ensure a pleasant journey.

    Thank you for your understanding and continued support

    China Southern Airlines Company Limited

    August 30, 2017

  • | Nachrichtenbekanntgabe Mittwoch, 16 August 2017,China Southern Airlines Flights to Jakarta Will Be Relocating to Jakarta International Airport Terminal 3

    Dear Valued Customer:

    Starting August 30, all China Southern Airlines Jakarta flights, including Guangzhou to Jakarta round trip flights (CZ387/8, CZ3037/8) and Shenzhen to Jakarta round trip flights (CZ8353/4), will be relocated to Soekarno Hatta International Airport Terminal 3.

    In order to facilitate the departure service of Flight CZ388, Flight CZ387 Guangzhou to Jakarta on August 29 will land at Terminal 3 where passengers will go through customs.

    Thank you for your understanding and continued support

    China Southern Airlines Company Limited

    Wednesday, August 16, 2017

  • | Nachrichtenbekanntgabe Dienstag, 15 August 2017,Applying for a Refund or Exchange Following the Jiuzhaigou Earthquake

    Dear passengers,

    For your safety following the recent earthquake in Jiuzhaigou, flight tickets may be refunded or exchanged. The conditions for refunding or exchanging a ticket are as follows:

    Tickets sold on or before August 8, 2017, for China Southern Airlines flights to Jiuzhaigou, scheduled from August 8 - September 20, 2017 and that depart from or arrive in (including connections) Chengdu, Chongqing, Guangyuan, or Mianyang, are subject to refund or exchange (providing the modified flight date is on or before September 20, 2017). Tickets submitted voluntarily by August 7, 2017 are still subject to refund or exchange.

    Thank you for your understanding and continued support.

    China Southern Airlines Company Limited

    August 15, 2017

  • | Nachrichtenbekanntgabe Freitag, 11 August 2017,Notice of refund or free change of booking due to the Jiuzhaigou earthquake

    Dear passengers,

    Due to the magnitude 7.0 earthquake that struck Jiuzhaigou County in Sichuan province on August 8, 2017, we are taking steps to safeguard your life and property by making it convenient to change your booking or refund your ticket. The notice of changes is as follows:

    For tickets purchased before or on August 8, 2017 with a departure date on or after August 8 to October 28, 2017 (included) on a China Southern Airlines carrier to or from Jiuzhai Huanglong Airport (including connecting flights), you may receive a full refund or change your booking free of charge once. Refund or change of booking requests submitted before or on August 7, 2017 will be handled according to the original rules

    Thank you for your understanding and continued support.

    China Southern Airlines Company Limited

    August 11, 2017

  • | Nachrichtenbekanntgabe Freitag, 21 Juli 2017,Noch mehr Australien Flüge - Cairns wird sechstes Flugziel auf dem Kontinent

    Ab 13. Dezember 2017 wird China Southern Airlines das im Norden von Queensland gelegene Cairns als sechste Destination in Australien anfliegen.

    Von diesem Tag an verbinden wir unser Hauptdrehkreuz Guangzhou (CAN) im Süden Chinas zunächst dreimal wöchentlich mit Cairns (CNS). Cairns liegt im nördlichen Teil des australischen Bundesstaats Queensland. Ein weltberühmtes Highlight der Region ist das Great Barrier Reef.

    Wie bei allen Australien- und Neuseelandflügen von China Southern gilt auch für die Flüge nach Cairns eine besonders großzügige Freigepäckmenge von bereits 2 mal 23 Kg in Economy Class. Dieser China Southern-Service ist nicht zuletzt bei Tauchsportlern mit eigener Ausrüstung auf dem Weg zum nahe gelegenen Great Barrier Reef sehr beliebt. Die gleiche Freigepäckmenge gilt auch für unsere Gäste der Premium Economy Class. Bei Flügen in Business Class können sogar 2 mal 32 Kg kostenfrei mitgeführt werden.

    Die Strecke wird ganzjährig und mit Maschinen vom Typ A330-200 in einer Drei-Serviceklassen-Ausstattung mit Business Class, Premium Economy Class und Economy Class bedient werden. China Southern Fluggästen aus Deutschland oder anderen europäischen Ländern, die morgens ankommend in Guangzhou landen, bieten wir darüber hinaus ein kostenfreies Drei- oder Vier-Sterne-Flughafenhotel in Guangzhou, bevor abends der Weiterflug nach Cairns startet. Auch dieser Service gilt für alle Australien- und Neuseeland-Reisenden auf China Southern Flügen. Eine Vorausbuchung des Hotels ist nicht erforderlich. Mit einem EU-Reisepass ist für diesen Aufenthalt außerdem kein China-Visum notwendig. Der kostenfreie Hotelaufenthalt kann auch auf dem Rückflug nach Europa in Anspruch genommen werden, wenn zwischen Ankunft in Guangzhou und Weiterflug mindestens acht Stunden liegen. Weitere Informationen zu den kostenfreien Transferaufenthalten von China Southern finden Sie hier: Kostenfreier Hotelaufenthalt China Southern Airlines

  • | Nachrichtenbekanntgabe Dienstag, 18 Juli 2017,Bequem an Bord gehen mit der neuen automatischen Gesichtserkennung

    Als erste Fluggesellschaft in China hat China Southern Airlines das Boarding mithilfe von automatischer Gesichtserkennung in Betrieb genommen.

    Die Gesichtserkennung erfolgt unter Anwendung eines Systemprogramms, das die vom Fluggast zuvor hinterlegten biometrischen Daten mit den Gesichtsmerkmalen am Boarding Gate abgleicht. Als Voraussetzung laden die Fluggäste, die an dem Programm teilnehmen wollen, ein Gesichtsfoto in der mobilen App von China Southern hoch. An den Sicherheitskontrollen wird bereits ein dort gemachtes aktuelles Bild des Reisenden mit dem in der App hinterlegten Foto abgeglichen.

    Sobald der Fluggast anschließend am Flugsteig seinen Flug antreten möchte, vergleicht das System erneut die Übereinstimmung der hinterlegten Bilddaten mit den Gesichtsmerkmalen des Reisenden. Eine am Gate sonst übliche erneute Vorlage von Ausweisdokument und Bordkarte entfällt. Der Fluggast hat seine Hände frei für das Handgepäck und der Einsteigevorgang kann somit erheblich schneller und komfortabler erfolgen. Der Zutrittsbereich zum Flugzeug öffnet sich automatisch, sobald der Reisende den Scanbereich für die Gesichtserkennung am Flugsteig betritt.

    Sollten Fluggäste das Boarding durch Gesichtserkennung nicht in Anspruch nehmen können oder wollen, so erfolgt das Einsteigen auf die herkömmliche Weise mit Hilfe unseres Bodenpersonals von China Southern Airlines.

    Entwickelt wurde das System in Zusammenarbeit von China Southern, dem chinesischen Technikkonzern Baidu sowie GRG Banking. Speziell in der Bankenbranche werden Zugangsrechte per Gesichtserkennung bereits seit geraumer Zeit genutzt.

    Wenqiang Huang, General Manager E-Commerce-Division von China Southern Airlines, betont, dass das neue Boarding-System sowie die Speicherung der in der App hochgeladenen Daten über komplexe Verschlüsselungsmechanismen besonders gesichert sind, um die persönlichen Kundendaten zu schützen.

    Nach einem erfolgreichen Testbetrieb in Nanyang plant China Southern das System auch an den China Southern Haupt-Flughäfen Peking und Guangzhou sowie zahlreichen weiteren Airports einzuführen.

  • | Nachrichtenbekanntgabe Dienstag, 01 November 2016,Sicherheitshinweise zum Verbot der Beförderung von Samsung Galaxy Note 7 auf Flügen

    Sehr geehrte Fluggäste, bei dem Telefon Samsung Galaxy Note 7 kann es aufgrund eines Akkufehlers zu einem Feuer kommen. Insgesamt waren bereits 20 Fälle einer Überhitzung oder Brennen des Smartphone auf dem chinesischen Festland bis zum 11. Oktober 2016 gemeldet. Zwecks Gewährleistung der Sicherheit der Fluggäste und Besatzung, hat China Southern Airlines strengstens die Beförderung von Samsung Galaxy Note 7 im Handgepäck untersagt. Kein Fluggast oder Besatzungsmitglied ist berechtigt, Geräte vom Typ Samsung Galaxy Note 7 in seinem/ihrem Handgepäck zu befördern.

    China Southern Airlines Co., Ltd.

    1. November 2016

  • | Nachrichtenbekanntgabe Donnerstag, 16 Juni 2016,Everyday flights Guangzhou Kathmandu Guangzhou effective from 01 September 2016

    Dear Passengers and agents,

    China Southern Airline, would like to inform you all effective from 01 September 2016, we are going to start everyday flights from Guangzhou Kathmandu Guangzhou(CZ 3067 and CZ 3068). Also there will be double daily flights effective from 30 October 2016.


    China Southern Airlines Company Limited

    June 16, 2016

  • | Nachrichtenbekanntgabe Donnerstag, 07 April 2016,NOTICE OF RECLAIMING ACCURATE PASSENGER IDENTITY INFORMATION ON THE USA SECURE FLIGHT

     

     

    Dear agents ,

    The Transportation Security Administration (TSA) issued the final rules of Secure Flight Schedule in October 2008 that all operating airlines with U.S. related flights (which fly to, fly away from or fly across the United States) must implement these rules before October 31, 2010. The operating airlines cannot print boarding passes for passengers who fly to, away from or across the United States territory until Secure Flight system verification is approved. Airlines will be deemed to be illegal if it doesn’t send the passenger identity information to Secure Flight system verification within the prescribed time. The TSA will penalize the airline $27,500 USD for each incorrect operation, or may refuse entry flight. In order to comply with the provisions of the TSA security flights, and ensure the well operation of the company on the flight, the regulation of inputting accurate passenger identity information is reclaimed as below:
    Firstly, when making the passenger reservation for the U.S. related flights which are operated by China southern airlines, regardless of which cabin, or any permits, the sales staff shall carefully check the validity and identity of documents and ensure inputting accurate and complete passenger identity information in the reservation records. The complete passenger information containing their full name (including middle name or abbreviation of middle name), gender, date of birth and identity information is required. In case the complete passenger identity information is not available when making a reservation, according to the principle of who is in charge of reservation is to take the responsibility of the staff and generate the reservation record. The responsible party must input the complete passenger identity information within prior to 72 hours of their flight departure. Once the passenger identity information is inputted and the complete reservation record is generated in the reservation system, the information is not allowed to be changed. Agent must follow the rules. If Agent have their own reservation  system or website, please set its reservation related system and website before 30 Apr 2016 for not allowing the passengers to change the information, including any change of surname, first name, middle name and their order, gender, date of birth, identity information or character format.
    Secondly, when selling U.S. related flights, the staff must inform the passengers that, to meet the requirements of the TSA Secure Flights, the passenger must provide complete and effective identity information when buying tickets for the United States and Canadian flights operated by China Southern Airlines, and the information shall not be modified after it has been provided. When a passenger asks for a relevant change, agent should also inform the passenger of the regulation. Any relevant change must be processed according to the regulation of voluntary refund. If the change meets name modification regulation, it is a must to cancel the original PNR, refund the ticket, rebook the PNR and issue a new ticket.

    Thirdly, the regulation should be strictly implemented and the staff must ensure to input the information accurately. If the passenger is not informed of the regulation or the operation is incorrect, which causes the passenger being refused entry and deported, or China Southern Airlines being punished by U.S. government, the consequences will be untaken by the relevant agents. $27,500 USD should be paid by the agent for each passenger record relating to incorrect operation and the loss should be compensated by the agent for the relevant flights being refused entry.

     

     

    China Southern Airlines Co., Ltd

    April 7, 2016

  • | Nachrichtenbekanntgabe Mittwoch, 30 September 2015,25October,2015-Guangzhou flights Narita Airport Change to Haneda Airport



  • | Nachrichtenbekanntgabe Freitag, 30 Januar 2015,Transit Visa Requirement of Flight CZ332/331

    It is reported that passengers taking flight CZ332 (FRA-CAN) with confirmed onward tickets for a third country (region) have been refused entry due to lack of transit visa or over transit time. In order to minimize the risk of refused entry, hereby CZ announces the transit visa requirement of Flight CZ332/331:

    1. Passengers taking flight CZ332/331 need to take a brief stopover in Changsha.

    2. For passengers taking CZ332/331 with confirmed onward tickets to/from a third country (region), transit time should not exceed 24 hours; otherwise, China visa will be a must. Guangzhou 72 hours visa-waiver is not applicable.

    Flights Immigration formalities Departure formalities
    CZ332 Changsha Guangzhou
    CZ331 Guangzhou Changsha

     The Guangzhou 72-Hours Visa-Free Transit is only applicable for passengers who enter and depart China through Guangzhou. Therefore, for passengers taking CZ332/331,Guangzhou 72-Hours Visa –Free Transit is not applicable.

  • | Nachrichtenbekanntgabe Freitag, 16 Januar 2015,Transfer of China Southern Airlines Flight Operations to Terminal D at Moscow Sheremetyevo International Airport

    Moscow Sheremetyevo International Airport has announced that from February 1, 2015 onwards, all services for China Southern Airlines flights will be transferred from Terminal F to Terminal D. Please see below for details:

    The following China Southern Airlines flights depart from Moscow:

    CZ356, code-share flight SU3822, Moscow–Wuhan–Guangzhou

    CZ6002, code-share flight SU3820, Moscow–Urumqi–Guangzhou

    After the above date, passengers on these two flights should check in at counters 90–96 in Terminal D. Check-in time starts from 18: 40 and ends at 21: 00 (local time).

    China Southern Airlines Co., Ltd.

    Friday, January 16, 2015

  • | Nachrichtenbekanntgabe Dienstag, 30 September 2014,The Notice of New Zealand Reduction in Duty Free Tobacco Concession

    NEW YORK CITY - August 6, 2014 – China Southern Airlines, the largest airline in The People’s Republic of China, is pleased to announce the start of direct service between Guangzhou and New York City.

    A proud member of SkyTeam, China Southern Airlines’ new direct service marks the first flight from Southern China to America’s East Coast and operates each Monday, Wednesday, Friday and Sunday, arriving at JFK International Airport’s Terminal 4 at 5:15 am the same day.

  • | Nachrichtenbekanntgabe Montag, 22 September 2014,China Southern Sponsored Chinese Relics From Guangzhou to LA

    On 19th September, a group of valuable cultural relics which is going to be served as exhibition were shipped from Guangzhou to Los Angeles on CZ327, sponsored by China Southern Airlines. With total value of $27 million, the relics contain 128 suits, including the Bronze Masks Suit, one of the Six National Treasures in Sanxingdui Ruin Site. They are the earliest Bronze Mask that fount in Era and the largest of appearance in the world, including the Bronze Mask with projecting eyes and the Bronze Masks with golden cover, as well as the Bronze Mask with Homo erectus picture. After landing on LA, the group will be exhibited in BOWER Museum and Houston Museum of Natural Science, on the subject of Ancestors and Foreigner: The Mystery of Ancient China.

    In early September, China southern airlines set up a special working group immediately after receiving the transport mission to coordinate the transportation. The total weight of whole 128 suits is more than 2 tons, which has been loaded in 13 cuboid wooden cases. To protect the shipment that the length of the cases mostly are more than 1 meter, the operation department decided to take the forklift in transportation to take the place of manual handling. At the same time, in order to reduce the waggle of the cases during the X-ray machine, the operator put some plastic flat racks under the wooden cases. The groups were put in the valuables warehouse and supervised by the experienced manager, under 24-hour video surveillance. In particular, the Cargo Department of China Southern Airlines prepared special permit for customer, so that they could have a full understanding of the process of loading and transportation.

    The route will be operated with a new¬¬-generation, four-class Boeing 777‐300ER aircraft offering a total of 309 seats‐four in First Class, 34 in Business Class, 44 in Premium Economy Class and 227 in Economy Class.

  • | Nachrichtenbekanntgabe Freitag, 20 Juni 2014,South Africa New Regulation on Passengers Under the Age of 18 Years

    The important announcement has been released from IATA concerning new requirements for children and young adults under 18 traveling to/from South Africa, as follows. From October 1st 2014, the South African government require that persons under 18 travelling to or from South African, whether traveling with both parents, with a single parent, with other adults or traveling unaccompanied, will have to present an unabridged original birth certificate plus additional documents granting approval for travel by the absent parent or parents, in addition to a valid passport.

    More details or any updates should rely on the issue by African Government .

  • | Nachrichtenbekanntgabe Donnerstag, 12 Juni 2014,Transit Visa Requirement of Flight CZ378

    It is reported that passengers taking flight CZ378 (MNL-PEK) with confirmed onward tickets for a third country (region) have been refused entry due to lack of transit visa and over transit time. As to minimize the risk of refused entry, herein announce the transit visa requirement of Flight CZ378:

    1. Passengers taking flight CZ378 need to stop in Xiamen, where all the entry procedures shall be implemented.

    2. Passengers with confirmed onward tickets for a third country (region) should stay no longer than 24 hours without transit visa in China.

    China Southern Airlines Company Limited

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